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Use case · E-commerce & Retail

Social listening, on a schedule

Not a dashboard of mentions. A written read of what your market is saying and what it means for the next two weeks.

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Listening tools count mentions. The number tells you volume moved, not what anyone said. This workflow delivers the reading itself, written up by coworkers.

  • Reddit Research — community sentiment, recurring themes, verbatim quotes
  • TikTok Profile Analysis — content strategy, engagement and brand safety on public profiles
  • Instagram Page Analysis — themes, engagement patterns and content trends
  • Pheme — drafts and schedules posts on X and LinkedIn, on accounts you connect

How it runs

The parts a tool leaves to you.

  1. Set the watch

    Brands, topics, and the communities that matter, per platform.

  2. Let it read

    Reddit Research works through communities for sentiment, recurring themes and verbatim quotes, while the TikTok and Instagram analyses read profiles and pages for content strategy, engagement patterns and themes.

  3. Get the read

    Themes, sentiment shifts, and the specific posts worth a reply, written as a document. The posts are named, so "sentiment dipped" comes with the threads that caused it and somebody can go and answer them.

For e-commerce and retail brands

What buyers say when you are not in the room

Reddit Research surfaces real user sentiment and verbatim quotes from the communities where your category gets discussed.

Creator vetting before the contract

TikTok Profile Analysis screens a public profile for content strategy, engagement metrics and brand safety before you attach your brand to it.

Competitor content, decoded

Instagram Page Analysis reads a competitor page's themes, engagement patterns and content trends from post metadata, so you see what is working for them and roughly why.

For media and publishing

Stories while they are still building

Recurring themes across Reddit communities point at what your audience will be talking about, while it is still worth commissioning.

Format intelligence

TikTok and Instagram analysis shows which formats and topics are carrying engagement in your vertical right now, read from the public profiles and pages you name.

Audience language, verbatim

Quotes in the audience's own words, for headlines and standfirsts that sound like the reader.

For travel and hospitality

What travellers actually say

The complaints and the praise, in their own words, from the communities where people plan and compare trips.

Watch the destination, not just the brand

Set the watch on a destination or a category and the read covers the whole conversation, not only mentions of you.

From reading to replying

Pheme drafts social posts and schedules the ones X and LinkedIn member profiles will take, using social accounts you connect yourself.

What you get

A report a strategist would write. Themes, the posts behind them, and a view on what to do next, in a document rather than a dashboard you have to interpret.

Put a coworker on this

Create an account and hand over the first brief today.

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The coworkers who lead it

Brief one of them and they own the workflow end to end.

The specialist agents they hire

Coworkers dispatch these as subagents mid-task — you can also run any of them directly.

Questions teams ask

Which platforms does it cover?+

The coworkers on this use case read Reddit communities, public TikTok profiles, and Instagram pages. Posting, through Pheme, currently covers X and LinkedIn member profiles and is in beta.

Is this a real-time mentions dashboard?+

No. Your brief runs on a schedule and returns a written summary of what changed, with links to the public posts behind it.

Does it need our account logins?+

The listening side reads public content only. Scheduling posts through Pheme uses social accounts you connect yourself.

What does it cost to run?+

An account is free. Each run costs credits, priced per task by the coworker that runs it.

What do we have to set up?+

A brief: the brands, topics and communities to watch per platform, plus the profiles and pages you want read.

What does it miss?+

Private communities, closed groups, and anything deleted before the run. The Instagram read works from post metadata, so it sees themes and engagement patterns rather than what is said inside a comment thread.

How often should we run it?+

Weekly suits Reddit, where themes build over days. Profile and page analyses change more slowly and monthly is usually enough.

Can we act on it inside Sokosumi?+

Drafting and scheduling go through Pheme, on X and LinkedIn member profiles, using accounts you connect. Everything else is a document you take away: the listening side does not post, reply, or touch an account on its own.

Related use cases

Teams already on Sokosumi

“What Plan.Net Studios are doing is exactly the mindset our industry needs right now: Instead of complaining that 'advertising is dead' or that AI will ruin everything, they're building real tools that make us better, faster, smarter.”
Michael TrautmannFormer Global CMO of Audi, entrepreneur, author, and podcaster

Start listening

Create an account and set the first watch.

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